HELP

FAQs

Q: How can I be on a reality show?
A: Keep checking the website for updates on show casting. Currently, America's Next Top Model is casting across the country. Top Model Casting

Q: How long before I can see the shows online?
A: Typically shows will appear online 3 days after they air on TV.

Q: Why can't I watch streaming video in Canada/outside the U.S.?
A: Currently, our shows are only available to watch via streaming video in the U.S.

Q: Where can I buy fashion featured on the shows?
A: You can check out the CW Style section which includes clothing and other items featured in some of our shows.

Q: How do I find the CW in my area?
A: Use our interactive map to locate your state and city to find the CW station affiliate in your market.

Q: When will The CW go digital?
A: February 17, 2009. Here is the site that explains in full detail the entire transition.

Q: Can I get the CW on my satellite?
A: You will need to contact your local satellite service provider to find this information.

Q: Can I work for The CW/ Warner Bros.?
A: All job openings/internships for The CW and Warner Bros. are located here.

Q: Where can I find episodes online?
A: You can watch full episodes online of some of your favorite shows here.

Q: What does CW stand for?
A: The CW is a joint business venture between the CBS and Time Warner Corporations.

Q: How can I find the music from the shows?
A: Check out our Music section.

Q: How do I change my password?
A. First, sign in to your account. Then, click on “Edit your Profile.” This will take you to the profile editor where you can change your password.

Q: Why did I get banned?
Please review the Terms of Use that you agreed to when you registered for membership. If you violated any of these terms, it is possible to be permanently banned from our community features.

Q: How can I get in touch with my local CW affiliate to report a problem?
A: Visit the station's website, which you can find through our interactive map.

Q: I am having trouble getting the video player to work correctly. Can you help me troubleshoot?
A: For details on system requirements, please review the section on the video player information

  1. General Information and System Requirements
  2. Installing Move Media Player
  3. Audio/Video Playback Troubleshooting (Windows)
  4. Uninstalling or Reinstalling Move Media Player
  5. Known Issues
  6. Send Feedback

General Information and System Requirements

Move Media Player Introduction

Move Media Player is a revolutionary approach to online video broadcasting and streaming powered by Move Networks, Inc. With Move Media Player, you are no longer plagued by constant rebuffering, slow starts, and poor quality when watching streaming video content- a near-immediate, continuous and shockingly high-quality viewing experience is just a few clicks away.

Why do I have to download a new player? Why can't you just use a player I already have?

Move Media Player provides a rich and continuous viewing experience unmatched by other streaming video players. It offers enhanced audio and video quality, eliminates the pausing and buffering so common in other players and also enables powerful features like time-shifting and video sharing. The player automatically adjusts the quality of the video stream based upon available bandwidth, and is therefore capable of compensating for internet traffic issues as well as changes in the viewer's internet connectivity and CPU load.

What are the system requirements for Move Media Player?

Windows

  1. Processor: Intel Pentium 4 or greater
  2. Operating System: Windows 2000, Windows XP (Home, Media Center and Professional with Service Packs and all Microsoft Updates), Windows Vista (Home Basic, Home Premium, Business, Ultimate or Enterprise editions)
  3. RAM: 256 MB minimum (512 MB recommended)
  4. Video Card: 32 MB minimum (128 MB recommended)
  5. Browser: Internet Explorer (version 6 and 7) or Mozilla Firefox (version 2.0). Please note that we do not currently support Safari 3. We expect to provide support for this browser in the future.
  6. Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
  7. Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are not supported.

Mac OS X

  1. Operating System: Mac OS X 10.3 "Pantherquot; or greater
  2. RAM: 128 MB minimum (512 MB recommended)
  3. Video Card: 32 MB minimum (128 MB recommended)
  4. Browser: Safari (version 1.3.2, 2.0, 3.0) or Mozilla Firefox (version 1.5 and 2.0 ). Please note that currently the Move Media Player isn't optimized for Safari 3. We expect to provide support for this browser in the future.
  5. Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
  6. Internet Connection: Broadband/High Speed (DSL, Cable, T1, etc.). Dial-up connections are not supported.

Installing Move Media Player

You should be prompted to download and install Move Media Player the first time you visit the website. Instructions for installation are provided during the website install process. For your convenience, we have also listed the installation instructions in the section below. Please select the appropriate instructions for your operating system and web browser.

Windows XP and Windows Vista - Internet Explorer

  1. After the website has loaded, you should see the blue "Watch Now" button in the center of the video playback area. Click this button to begin the install process.
  2. A security warning will appear asking you whether you want to Run, Save or cancel. Choose Run to run the program after downloading it to a temporary folder, or select Save to save the .exe file to a specific location on your computer.
  3. If you chose Run, another security warning will appear immediately after the download has completed and present you with two new options. Choose Run.
  4. An "Installing..." progress bar will appear in the center of the screen. After the progress bar reaches the end, that window will close.

Windows XP and Windows Vista - Mozilla Firefox

  1. After the website has loaded, you should see the blue "Watch Now" button in the center of the video playback area. Click this button to begin the install process.
  2. If this is your first time installing the software, a yellow bar will appear at the top of your browser window informing you that Firefox has prevented the site from asking you to install software on your computer. When this occurs, click the "Edit Options" button.
  3. An "Allowed Sites" dialog box will open.
  4. Click the "Allow" button to add the website to the allowed list
  5. Click the "Close" button.
  6. Click on the "Click here to continue" link in the center of the video playback window.
  7. A "Software Installation" dialog will open, showing that you have asked to install Move Media Player (signed by Move Networks, Inc.)
  8. Click "Install Now"
  9. The plugin will download, and you will be prompted to restart Firefox. Click the "Restart Firefox" button in the lower-right.

Mac OS X - Safari and Mozilla Firefox

  1. After the website has loaded, you should see the blue "Watch Now" button in the center of the video playback area. Click this button to begin the install process.
  2. Click "Trust" in the dialog box that appears to run the Java applet.

Your content should being playing momentarily after the install process completes. If the content does not begin playing, please restart your browser and return to the website.

If you encounter problems and are unable to install the player software, please contact technical support.

A Note Concerning Privacy

We respect your privacy. Move Media Player does not install any form of spyware, adware, malware, etc. on your computer. If you do ever receive a warning from an anti-virus or anti-spyware program concerning Move Media Player or the player install package, we urge you to contact technical support.

Audio/Video Playback Troubleshooting (Windows)

The page loads but nothing plays in the video window!

Please check to ensure that your system meets the minimum system and bandwidth requirements for the player.

If you are still unable to see the video content, there are a few things you can do. First, proceed to Uninstalling or Reinstalling Move Media Player. Uninstalling and then re-installing the player will generally solve most issues. If you continue to experience difficulty, make sure you temporarily disable any third-party ad blockers, antivirus programs, internet security applications and/or content filters, as this can affect playback. For information on how to disable a specific program, please contact the software vendor.

If this problem persists after ensuring that you meet the system requirements, bandwidth requirements and have disabled any of the aforementioned programs, please contact technical support.

I can hear the audio but cannot see the video. Help!

Please check to ensure that your system meets the minimum system and bandwidth requirements for the player. If you have done that and are still unable to see the video content, please visit the Change Player Settings page to adjust the player video settings.

I can see the video but cannot hear any audio playback. How can I fix it?

First, please ensure that your speakers or headphones are connected, turned on and not muted. If the problem persists, please visit the Change Player Settings page to adjust your audio playback settings.

The video playback is choppy and/or stalling. What can I do to fix it?

The player should not stall under normal circumstances. If you are constantly experiencing problems with stalling or choppy playback, please check the following:

  1. Ensure that your computer meets the minimum hardware and software requirements. Streaming video playback is extremely CPU intensive. If your CPU is running at or above about 75% you will likely encounter issues with sluggish or choppy playback. You can check your CPU usage by hitting Ctrl+Alt+Del and then selecting "Task Manager". CPU usage percentages are listed under the "Performance" tab. You can reduce your CPU usage by closing other programs and background services which you have running at the same time as your web browser.
  2. Run a bandwidth check on your internet connection. You will need to be able to download at a minimum of 250kbps (kilobytes per second) to view the content without problems. A few available sites for bandwidth testing are listed below. (Note: These sites are not provided by, monitored by or maintained by Move Networks. We do not guarantee the accuracy or completeness of any information contained on these websites.)
    1. http://www.speedtest.net
    2. http://www.xostats.xo.com
  3. Some antivirus programs, internet security applications and/or content filters may interfere with Move Media Player's ability to provide uninterrupted playback by preventing timely delivery of the video content. Temporarily disabling these types of programs while viewing the website content may afford you a more enjoyable playback experience. For information on how to disable a specific program, please contact the software vendor.

If you continue to experience stalling problems after ensuring that you meet the system requirements, bandwidth requirements and have disabled the aforementioned programs, please contact technical support.

Uninstalling or Reinstalling Move Media Player

How do I uninstall Move Media Player?

The procedure for uninstalling Move Media Player varies based on which operating system and web browser you are using. Please choose the set of instructions below appropriate for your system.

Windows XP - Internet Explorer

  1. Open the Start menu
  2. Select "Control Panel"
  3. Double-click "Add or Remove Programs"
  4. Find the "Move Networks Media Player for Internet Explorer" listing
  5. Click the "Change/Remove" button

After the uninstall process has completed, click the "Close" button.

Windows Vista - Internet Explorer

  1. Open the Start menu
  2. Select "Control Panel"
  3. Under the "Programs" heading, click on "Uninstall a program"
  4. Find the "Move Networks Media Player for Internet Explorer" listing
  5. Click on "Uninstall/Change"

Windows XP and Windows Vista - Mozilla Firefox

  1. Open the Firefox browser
  2. Click on the "Tools" menu
  3. Select "Add-ons"
  4. Select the "Plugins" tab
  5. Click on the "Move Media Player" listing
  6. Click "Uninstall"
  7. When asked if you want to uninstall Move Media Player, click "Uninstall"

You will need to restart Firefox for the uninstall process to complete.

Mac OS X

  1. Open a Finder window.
  2. Click the Home icon (usually has your account name by it) in the Finder window.
  3. Click Library.
  4. Click Internet Plug-ins.
  5. Drag the Move Media Player plugin to the trash.
  6. Click Library.
  7. Click Caches.
  8. Drag the "Move Networks" directory to the trash.
  9. Empty the trash.

Known Issues

  1. Firebug (Firefox Extension) on Windows: If you are a Windows user running the popular Firebug extension for Firefox it can cause the Move Player to not playback content or your browser to hang. Disabling this extension will allow you to view the playback of content.
  2. Windows Vista with Aero: If you are running Windows Vista with Aero turned on (default) and you scroll the browser it may cause the video to play outside the player window. This problem should be fixed by turning off Aero.
  3. Third-Party Ad Blockers: If you are running any ad blockers that are not included with Firefox or Internet Explorer, these can hamper the ability to playback content. Temporarily disabling should allow you to proceed as normal.

Still have questions? Click here to ask us now!