HELP

Q: How can I be on a reality show?
A: Keep checking the website for updates on show casting.

Q: How long before I can see the shows online?
A: Typically shows will appear online the day after they air on TV.

Q: Why can't I watch streaming video in Canada/outside the U.S.?
A: Currently, our shows are only available to watch via streaming video in the U.S.

Q: How do I find the CW in my area?
A: Use our channel finder to search your state and city to find the CW station affiliate in your market.

Q: Can I get the CW on my satellite?
A: You will need to contact your local satellite service provider to find this information.

Q: Can I work for The CW/ Warner Bros.?
A: All job openings/internships for The CW and Warner Bros. are located here.

Q: Where can I find episodes online?
A: You can watch full episodes online of some of your favorite shows here.

Q: What does CW stand for?
A: The CW is a joint business venture between the CBS and Time Warner Corporations.

Q: How can I find the music from the shows?
A: Check out our Music section.

Q: Why did I get banned?
Please review the Terms of Use that you agreed to when you registered for membership. If you violated any of these terms, it is possible to be permanently banned from our community features.

Q: How can I get in touch with my local CW affiliate to report a problem?
A: Visit the station's website, which you can find through our local affiliate finder.

Q: How can I watch video with closed captioning?
A: While watching a full episode, move the mouse over the video and click the "CC" button in the control bar, on the bottom right of the video player. Click the word "ON" to activate closed captions. You can also customize how the text appears by setting the font size to small, medium, or large, and setting one of three font styles: white, yellow, or white against a black background. Close the window by clicking the "X" in the upper right hand corner of the closed captioning panel.

Q: Why does closed captioning only work on some videos?
A: At this time closed captioning is only available on full episodes.

Q: Who can I contact with complaints or concerns about Closed Captioning on CWTV.com?
A: Jeremy Sunderland
VP and Deputy General Counsel
3300 W. Olive Ave.
Burbank, CA 91505
P: 818.977.2500
F: 818.977.2595

Q: I am having trouble getting the video player to work correctly. Can you help me troubleshoot?
A: System Requirements:

Make sure you have the latest version of Adobe Flash Player installed - Check here

Check if you are using the most up-to-date web browser (Internet Explorer, Firefox, Safari, or Chrome is recommended) - Check here

Microsoft Windows XP SP2, Microsoft Windows Vista, Macintosh OS X v10.4 or above

You can upgrade your Flash Player here

You need an internet connection with sufficient bandwidth in order to have an optimized viewing experience. Videos on The CW stream at 500Kbps or 700Kbps, depending on your bandwidth. We recommend a downstream bandwidth of 1000Kbps or higher for a high quality viewing experience.

Still have questions? Ask us now!